Let's Talk A11y

User Needs

Aarron Walter's Hierarchy of User Needs

  1. Functional - people find the purpose of the product useful
  2. Reliable - the product works as expected
  3. Usable - the interface is refined to what the user needs
  4. Pleasurable - good use of pretty stuff

From A Theory of User Delight by the Nielson Norman Group

aaron walter's hierarchy of user needs represented as a pyramid with functional as the base and pleasurable as the top

Reliability includes accessibility